Hours Of Operation
HOURS OF OPERATION
Monday through Friday 8:00 a.m. to 6:00 p.m.
THE CENTER IS CLOSED ON THESE HOLIDAYS
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Two week closure over Christmas & New Years
On the occasion the center closes for any other reasons you will be provided with an appropriate amount of notice.
DROP OFF/PICK UP
All Visitors must enter through the front lobby and sign in and be given a visitors badge before entering the therapy center.
For the protection of our center, each class has a designated drop off and pick up area. Please see your teacher for specific direction. Should you wish to visit your child’s classroom at any time please enter through the front lobby, sign in obtain a visitors badge before going to your child’s classroom.
Your child’s therapy session consist of 45 minutes of child contact, 5 minutes for clean up and 10 minutes of parent/caregiver consultation. Please make sure you are here at the quarter hour.
This would apply for 1 hour sessions and/or multiple hour sessions.
Client/Parent Policies and Procedures
a. Cancellation Policy
b. No Show/ Excessive Cancellation Policy
c. Parent/ Staff Availability (Home Based Therapy)
Although we request 24 hours notice from our staff members when they are calling out ill, the reality of it is there are days when we receive a call at 8:00 a.m. when our doors open. When we receive notice, the clinic directors will immediately begin calling families to cancel. We ask in the rare situations that when we are unable to get a hold of you before your scheduled appointment you would understand we tried our best and would ask you to forgive us this inconvenience.
With regards to your habilitation appointments, due to our dynamic environment there are more times then not when we can locate a substitute provider for you. Should you not want us to place your child with a substitute provider now or in the future please let us know this immediately.
EMERGENCY EXIT PLAN
Please see parent materials or request a parent information packet.